Bello Privacy Policy

At Bello Online Casino, we respect your privacy and are committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store and safeguard your information when you visit casinobello.com, create an account, or use our cashier and support services. By using our casino, you agree to the practices described below.

Who We Are

Bello Online Casino is operated by Hazy Ltd, registered under number 16169 at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, together with our Cyprus subsidiary Plickon Limited, registration number HE455843, based at Vasili Michailidi 9, 3026 Limassol. Our brand is also published by Hollycorn N.V., registration number 144359, Scharlooweg 39, Willemstad, Curacao. We hold licence ALSI-152406050-FI4 from the Anjouan Gaming Authority, and the Hollycorn entity publishing our brand holds Curacao Gaming Control Board licence OGL/2023/176/0095. References to "we", "us" and "our" throughout this policy mean these operating entities acting together as the data controller.

Information We Collect

When you register for an account, play our pokies, roulette, blackjack or live dealer games, or contact our support team, we collect several categories of information. We gather your registration details such as your name, date of birth, email address and country of residence. We also collect information needed to verify your identity and process payments, including copies of identification documents, proof of address, bank statements and card photographs with the appropriate digits hidden for security.

We collect account data such as your username, password and preferred locale, including English CA, French CA, Deutsch, Francais, Italiano, Espanol, Portugues, Polski, Suomi, English NZ or English AU where applicable
We record transactional data from deposits and withdrawals made through Visa, Mastercard, Interac, Bitcoin, Tether, Ethereum and other supported methods
We track your gaming activity, including games played, wagers placed and bonus usage, to operate our Bello Loyalty System and VIP Program
We store technical data such as your IP address, device type and browser information when you access our site via desktop or mobile web
We keep records of your communications with our live chat, email and contact form support channels

How We Use Your Information

Here at Bello, we use your personal data to open and manage your account, process deposits and withdrawals, verify your identity under our KYC procedures, and prevent fraud or third-party deposits. We also use your data to administer our welcome bonus, VIP Welcome Pack, Wheel of Fortune, Tournaments, Achievements, Missions and other promotions you choose to participate in. Our team may use your contact details to send you service messages, respond to support enquiries, and where you have consented, to inform you about new promotions.

We at Bello Casino may also process your information to comply with our legal obligations under our Anjouan and Curacao licences, to detect and prevent money laundering, and to enforce our terms and conditions, including restrictions on VPN and proxy use, which are not permitted when accessing our services.

Legal Basis for Processing

We process your data where it is necessary to perform our contract with you, where we have a legitimate interest in operating and securing our casino, where we must comply with applicable law and licensing requirements, and where you have given your consent, for example for marketing communications. You may withdraw your consent at any time by contacting our support team.

Sharing Your Information

Our casino Bello Online Casino shares your personal data only where necessary. We may disclose information to payment providers such as Interac, iDebit, Instadebit, MiFinity, Neteller and Skrill to process your transactions, to identity verification providers to complete our KYC checks, to regulators and law enforcement where legally required, and to service providers who support our platform, such as hosting and customer support tools. Our Bello team requires all third parties handling your data to maintain appropriate security standards.

We do not sell your personal information to third parties for their own marketing purposes. Where data is transferred internationally, for example between our Comoros, Curacao and Cyprus entities, we take steps to ensure appropriate safeguards are in place.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you interact with our casino lobby, including sections such as Top Trending, Jackpot Games, Crash-Games and Table Games. For more detail on the specific cookies we use and how to manage them, please refer to our separate cookie policy.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to satisfy our legal, regulatory and accounting obligations, including anti-money laundering requirements tied to our licence. Where you request account closure, we may still need to retain certain records, such as transaction history and KYC documents, for the periods required by law.

Your Rights

You have a number of rights regarding your personal data when using our Bello casino services. Our Bello privacy practices are designed to make these rights easy to exercise.

You may request access to the personal data we hold about you
You may ask us to correct inaccurate or incomplete information
You may request that we delete your data, subject to our legal retention obligations
You may object to or restrict certain processing activities
You may request a copy of your data in a portable format
You may withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact us at [email protected]. For refund or KYC-related data requests specifically, our payments team can also be reached at [email protected].

Data Security

We are committed to protecting your data using appropriate technical and organisational measures, including encryption of sensitive information and restricted access to personal records. First-time withdrawal requests require document verification, including proof of identification, proof of address and proof of ownership of payment methods, which helps us protect your account from unauthorised access and third-party deposits.

Restricted Territories

Our services are intended for players in markets including Australia, Canada excluding Ontario for bonuses, New Zealand, Germany, Austria, Norway, Italy, France, Brazil, Ireland and South Africa. We do not knowingly process data from, or offer our services to, residents of the countries listed in our restricted jurisdictions list, and where such activity is detected, we may close the related account in line with our terms.

Children's Privacy

Our Bello Online Casino is intended strictly for adults who meet the legal age requirement in their jurisdiction. We do not knowingly collect personal data from minors, and where we discover that a minor has accessed an account, we will close it and take appropriate action, including returning any deposited funds to the rightful owner where a third party or minor is found to have used the account.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our casino after any changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our support team at [email protected]. We also offer live chat support around the clock, along with email, an on-site contact form and our FAQ and help section, so you can always reach us at Bello Online Casino with any privacy-related concern.